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Rhode Island State Long Term Care Ombudsman

Ombudsman Program


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What does an Ombudsman do?

The Rhode Island State Long Term Care Ombudsman Program (RISLTCOP) advocates for and works to resolve problems related to the health, safety, welfare, and rights of individuals receiving long term care services.

The RISLTCOP responds to, and investigates complaints brought forward by the individual, family members, and/or others acting on their behalf.

RISLTCOP offers information and consultation to those receiving long term care services to their family members and providers, monitor state and federal laws and regulations, and makes recommendations for improvement.

The program also recruits, trains, and supervises Certified Volunteer Ombudsmen who assist residents in resolving concerns.

Receives

Receives and looks into complaints and assists residents in resolving problems.

Educates

Educates residents and families about their rights.

Empowers

Empowers and supports residents and families to discuss concerns with nursing home staff.

Provides

Provides information regarding long-term care programs and services.

Advocates

Advocates improvements in state and federal laws and regulations.

Represents

Represents residents' interests before governmental agencies.

Identifies

Identifies and seeks to remedy gaps in facility, government, or community services.

Respects

Respects the privacy and confidentiality of residents.

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